Privacy Policy

Vida Vitres ("we," "our," or "us") is committed to protecting the privacy of our clients' and visitors' personal information. This policy explains what information we collect, how we use it, and what your rights are, in accordance with Quebec's Act respecting the protection of personal information in the private sector and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

We collect personal information when you:

• Fill out an estimate or contact form on our site (name, phone number, email, address, property type)
• Use our online estimate tool
• Call or write to us directly
• Browse our site (basic technical data such as device type, page visited, or referral source, collected via cookies and analytics tools such as Google Analytics and Meta Pixel)

How we use your information

We use your personal information solely to:

• Prepare and send you an estimate or quote
• Schedule an on-site evaluation or installation
• Respond to your questions by phone or email
• Improve our website and services, and measure the effectiveness of our advertising campaigns

We do not sell or rent your personal information to third parties.

Sharing with third parties

We may share limited information with service providers who help us run our business, including our web host as well as Google Analytics (Google LLC) and Meta Pixel (Meta Platforms, Inc.), used to measure site traffic and the performance of our advertising campaigns. These providers only have access to the information necessary to perform their services and are required to protect it appropriately. We do not share your information for marketing purposes with third parties unrelated to our business.

Cookies and similar technologies

Our site uses technical cookies necessary for it to function, as well as analytics and advertising cookies (Google Analytics, Meta Pixel) that help us understand how our site is used and measure the effectiveness of our ads. You can disable cookies in your browser settings, or use the opt-out tools offered by Google Analytics and in your Meta ad settings; some site features may be limited as a result.

Data retention

We keep your personal information for as long as necessary to respond to your request, follow up on your project, or meet our legal and accounting obligations, after which it is securely deleted or anonymized.

Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw your consent to the use of your information, subject to our legal obligations
• Request deletion of your personal information

To exercise any of these rights, contact us using the details below. We will respond to your request within a reasonable timeframe.

Security

We implement reasonable security measures to protect your personal information against unauthorized access, use, or disclosure. However, no data transmission over the Internet can be guaranteed 100% secure.

Changes to this policy

We may update this privacy policy from time to time. The last-updated date appears at the top of this page. We encourage you to review it periodically.

Contact us

For any questions regarding this privacy policy or your personal information, contact us:

• Phone: (438) 701-9800
• Email: info@vidavitres.com